Cancellation Policy – GemKrishna

Cancelling an order

  • You can request a cancellation within 2–3 days of placing your order.
  • A cancellation may not be possible once the order has been made, processed or shipped. Because most of our pieces are made after you order, please contact us as soon as possible.
  • Custom and made-to-order pieces, such as custom-sized silver or a bracelet you designed, cannot usually be cancelled once work has started.

Damaged, defective or incorrect items

Please check your order when it arrives. If anything is damaged, defective or not what you ordered, contact us straight away with your order number and clear photos. We will review it and arrange a replacement, repair or refund as appropriate.

Returns

Standard products can be returned within 30 days of receiving your order, unworn and in their original condition and packaging. Return shipping is paid by the customer. Custom and made-to-order pieces are not eligible for a standard return. Full details are in our refund policy.

Refunds

Once a cancellation or return is approved, the eligible amount is credited to your original payment method or as GemKrishna store credit within 10 business days. Bank processing times may vary.

How to request a cancellation

Please include your order number.

How to Check a Lab Report?

Step 1: Where can I find my certificate number?

On the lab report card or our product description, look for the "Doc. No." or "Certificate Number". Copy this number before proceeding to the next step.

Step 2: Where do I enter my certificate number?

Visit the official GJSPC Laboratory website at gjspc.in/ReportCheck. Type the address yourself. See our step-by-step verification guide.

Step 3: How do I see the report?

Enter your certificate number in the Report Check section and click the arrow. The system will display the full report.

Step 4: Can I download the report?

Yes. You can view or download the full product report once it appears on the screen.

Gemstone FAQs

Are your gemstones natural or lab-created?

All stones are sourced naturally from all over the world. Whether it's Blue Sapphires from Madagascar or Rubies from India, all gemstones are natural and untreated unless otherwise mentioned.

Do you sell both treated and untreated gemstones?

Yes. We sell both. Each product description or lab report will specify whether the gemstone is treated or untreated.

How are your gemstones tested and certified?

All gemstones are lab tested by GJSPC Laboratory by default. You can also opt for a different lab test (extra charges apply).

What is the difference between astrological and ornamental gemstones?

Astrological gemstones are natural, untreated, and Vedic-energized for planetary benefits. Ornamental gemstones are used for style and may be treated or synthetic.

How do I know which gemstone is right for me?

Ask yourself your intention: astrology or decoration? What's your budget? What benefits do you want? If unsure, contact us at 7678275972 for a free consultation.

Can I wear a gemstone without astrological advice?

Yes! Trust your intuition. But we recommend reviewing the potential effects if you're unsure.

Are the gemstones Vedic-energized before shipping?

Yes. All gemstones are Vedic-energized and ready to wear when delivered.

What is your return or exchange policy for gemstones?

Products without any customisation can be returned within 30 days of delivery under our refund policy. Return shipping is paid by the customer, and applicable charges are deducted from the refund or store credit amount. Customised and made-to-order pieces are not eligible for a regular return.

What if a product turns out not to be authentic?

Our authenticity guarantee has no time limit. If a genuine, independent expert opinion confirms, without dispute, that a product is not authentic, you receive a 100% refund of everything you paid, with no deductions and no return shipping charge.

Can I get a lab report with my gemstone purchase?

Yes, all gemstones come with a GJSPC Lab Report. You can request to view the report before purchase too.

Jewelry & Customization

Do you offer customization for rings, pendants, or bracelets?

Yes. We customize based on your choice — only before shipping. We don't modify items after delivery.

Do your bracelets and rings come with genuine lab-tested stones?

Yes, all our bracelets, rings, and lockets are made with genuine gemstones and rudraksha beads that are tested and certified by GJSPC Laboratory.

Can I customize my bracelet or locket with specific gemstones or rudraksha?

Yes, we offer customization options based on your astrological needs or preferences. You can contact us with your requirements.

What sizes are available for rings and bracelets?

We offer multiple sizes. Ring sizes follow standard Indian/US sizes, and bracelets are available in adjustable options or standard wrist sizes. A size chart is available on bracelet product pages for easy reference.

Do lockets open or are they sealed with the stone inside?

Our lockets are sealed for spiritual integrity and longevity. The gemstone is securely enclosed.

Shipping & Payment

How long does delivery take after placing an order?

Orders are usually shipped within 1–2 business days. Delivery within India typically takes 3–7 business days depending on your location.

Do you offer international shipping?

Yes, we ship to many countries. International delivery charges and timelines depend on the destination and are shown at checkout. See our shipping policy.

Can I track my order after it’s shipped?

Yes, once shipped, you will receive a tracking link via SMS or email.

What happens if my product is delayed or lost in transit?

If there’s a delay, our support team will assist with tracking. In case of loss, we will provide a replacement or refund as per our shipping policy.

What payment methods do you accept?

We accept UPI, credit/debit cards, net banking and wallets. Available options are shown at checkout.

Is it safe to pay online on your website?

Absolutely. Our website uses secure SSL encryption and trusted payment gateways for your safety.