Refund policy

Return, Refund, Exchange & Repair Policy | GemKrishna India

At GemKrishna, we want our return, refund, exchange and repair process to be simple and transparent. Please read this policy before sending any product back to us.

30-Day Return Policy

You have 30 days from the date you receive your order to request an eligible return.

To qualify for a return, the product must:

  • Be in the same condition as received

  • Be unworn and unused

  • Have its original tags, where applicable

  • Be in its original packaging

  • Include the receipt or proof of purchase

Items that do not meet these conditions may not be accepted.

How to Request a Return

Before sending any product back, email us at contact@gemkrishna.com.

Once your return is approved, we will provide the instructions for sending it to:

GemKrishna
Kirti Nagar
New Delhi, India

Products sent back without prior approval may not be accepted.

Return, Refund, Exchange & Repair Shipping Charges

For voluntary returns, refunds, exchanges and repair or service requests, all applicable shipping and courier charges must be paid by the customer.

This may include:

  • Shipping the product to GemKrishna

  • Return shipping for an exchanged product

  • Return shipping for a repaired or serviced product

Original shipping charges, return shipping charges and other courier charges are non-refundable unless GemKrishna agrees otherwise or applicable consumer law requires otherwise.

Please contact us before shipping any product.

Damaged, Defective or Incorrect Items

Please check your order when it arrives.

If you receive a damaged, defective or incorrect item, contact us immediately at contact@gemkrishna.com with your order details. We will review the issue and provide an appropriate solution.

Nothing in this policy limits your rights under applicable consumer law.

Non-Returnable Items

Certain products are not eligible for a standard return, including:

  • Custom-made or made-to-order products

  • Personalised or specially ordered products

  • Sale items

  • Gift cards

  • Personal care goods, where applicable

  • Hazardous materials, flammable liquids or gases, where applicable

If you are unsure whether your product can be returned, please contact us before sending it.

Custom & Personalised Products

Custom-made bracelets, customised rings, specially ordered products and other personalised or made-to-order items are not eligible for a standard full refund.

If GemKrishna agrees to accept a return or exchange of a custom product, customisation, making, alteration or other applicable charges may be deducted from the refund or charged separately.

Any applicable charges or deductions will be communicated before the return or exchange is processed.

Exchanges

If you want a different eligible product, please contact us to request a return or exchange.

All applicable shipping and courier charges for an exchange must be paid by the customer, unless applicable law requires otherwise.

Repairs & Service Requests

For repairs or service requests, contact us at contact@gemkrishna.com before sending the product.

We will review your request and provide shipping instructions.

The customer is responsible for applicable shipping and courier charges for sending the product to GemKrishna and for receiving the repaired product back.

Any repair, replacement-part or service charges will be communicated separately before the work is processed.

European Union: 14-Day Cooling-Off Period

For eligible online orders shipped to consumers in the European Union, applicable EU consumer laws may provide a 14-day right to cancel or return the purchase without giving a reason, subject to legal exceptions.

Custom-made, made-to-order and clearly personalised products may not qualify for this right.

For eligible change-of-mind returns, the customer is responsible for the direct return shipping cost where permitted by law. Different rules may apply to damaged, defective or incorrect products.

Refunds

Once we receive and inspect your approved return, we will inform you whether your refund has been approved.

If approved, the eligible refund amount, after any applicable deductions, will be credited either to GemKrishna Store Credit or your original payment method, as applicable, within 10 business days.

Bank or payment-provider processing times may vary.

Shipping and courier charges are not refundable unless GemKrishna agrees otherwise or applicable law requires otherwise.

If more than 15 business days have passed since your refund was approved and you have not received it, contact us at contact@gemkrishna.com.

Contact Us

For questions about returns, refunds, exchanges, repairs or product eligibility:

Email: contact@gemkrishna.com
Return Address: Kirti Nagar, New Delhi, India